Frequently asked questions

EV Group is an electric vehicle platform built in Oman for the GCC. The mobile app helps drivers plan charging-aware routes, discover stations, shop in the EV marketplace, and connect with the community. For charge point operators, we also offer an OCPP web dashboard to monitor chargers, sessions, and revenue.

EV Group is designed for the wider GCC. Core app features and charging data focus on Oman today, with UAE and Saudi Arabia expansion on our roadmap. The OCPP operator platform can support partners across the region as we scale.

Yes—core driver features such as station discovery, route planning, marketplace browsing, and community access are free to use. Some marketplace transactions or future premium features may involve separate fees, which will always be shown clearly in the app.

Choose your start point and destination, set your vehicle battery level, and EV Group calculates a charging-aware route with suggested stops. The planner considers elevation, consumption estimates, and station availability to help reduce range anxiety on GCC road trips.

Location helps show nearby charging stations, center the map on where you are, and improve route planning accuracy. You can still browse much of the app without location enabled, but nearby discovery and turn-by-turn flows work best when location permissions are granted.

We aggregate station data from partners and community updates and refresh it regularly. Availability can change quickly at any site—we recommend confirming status in the app before you arrive, especially on longer drives between Oman, the UAE, and KSA.

EV Group displays connector types (such as Type 2, CCS, and CHAdeMO where applicable), power levels, and pricing when available. Map markers are color-coded by speed tier so you can quickly spot fast DC sites versus standard AC chargers.

Browse or list EV-related products and services—chargers, accessories, parts, and more. Sellers create listings in the app; buyers contact sellers through the platform. Listings may be reviewed before going live to keep the marketplace trustworthy.

Yes. Use the share action on station detail pages or marketplace listings to send location and key details to friends, family, or colleagues—useful when coordinating GCC road trips or group charging stops.

Open your profile and add or edit your car brand, model, and year. This helps the route planner and station filters show options compatible with your EV and improves energy estimates on planned trips.

It is a web-based operator console at oc.evgroup.me for charge point owners and fleets. Monitor live charger status, active sessions, kWh delivered, revenue, RFID access, and alerts from one place—integrated with EV Group DC hardware and the driver app ecosystem.

Hotels, malls, fleets, utilities, installers, and charge point operators in Oman and the wider GCC who need remote visibility and control over their EV charging assets—not individual drivers using the consumer app alone.

Contact our team at admin@muscat-ai.com or via WhatsApp. We will walk you through onboarding, charger assignment, RFID setup, and pricing configuration for your sites in Oman, the UAE, or Saudi Arabia.

You can explore stations and much of the map without signing in. An account unlocks saved trips, favorites, marketplace listings, community participation, and synced preferences across devices.

We take data protection seriously. Personal data is stored securely and handled according to our Privacy Policy. We do not sell your information to third parties for marketing purposes.

Use Forgot password on the login screen to reset via email. To delete your account, go to app settings and follow the account deletion flow—note that deletion is permanent and removes your profile data from our systems.

Email admin@muscat-ai.com, message us on WhatsApp at +968 97049204, or use the contact form on our website. Include your device type, app version, and a short description so we can help faster.

Open the station in the app and use report or feedback options where available, or email us with the station name, location, and what needs updating. Community reports help keep GCC charging data accurate for everyone.

EV Group does not repair vehicles directly, but we can point you to EV-friendly workshops and partners listed in the app or marketplace when you need service in Oman or across the GCC.